Quick answer: Refund requests raised within 48 hours of purchase are processed in full. If payment was deducted but you're unable to access your notes, we will make sure you get access to the product — see "Technical Issues" below.
At GrabbleNotes, we want you to be confident in what you're purchasing. Because our products are digital notes delivered instantly upon payment, our refund policy works a little differently from a physical goods store — this page explains exactly when a refund can be requested and how the process works.
| Situation | Refund Eligible? |
|---|---|
| Requested within 48 hours of purchase | Yes |
| Duplicate purchase of the same product | Yes |
| Payment deducted but access not received | Access provided instead |
| Change of mind after accessing the content | No |
| Request made after the 48-hour window | No |
Each request is reviewed individually — if your situation doesn't fit neatly into the table above, reach out to us and we'll take a look.
Refund requests must be raised within 48 hours of the original purchase. Requests made after this window will not be eligible, except in cases of a technical/payment error on our end (see Section 8).
Email us at hello@grabblenotes.com with the subject line "Refund Request".
Include your order ID/transaction ID, the email used at checkout, and the reason for the request.
Our team will review the request and confirm eligibility, usually within 1–2 business days.
If approved, the refund is processed to your original payment method.
Once a refund is approved, it typically takes 5–7 business days to reflect in your account, depending on your bank or payment provider. GrabbleNotes is not responsible for delays caused by banks or payment gateways.
If you accidentally purchased the wrong note set or paid twice for the same product, contact us immediately with your order details. These cases are generally resolved quickly, either via refund or exchange for the correct product.
If payment was deducted from your account but you did not receive access to your notes, or you're facing a technical issue opening/downloading your files, contact us right away. In such cases, we will ensure you get full access to the product you paid for — this is treated as a priority issue and is not subject to the 48-hour window.